You are generally responsible for one or two large accounts or several smaller accounts and for hiring, managing and developing the people working on them. You will have strong client relationships and enjoy the confidence of the client. You are a seasoned professional with broad-based skills who provides excellent strategic and tactical advice, analyses and solves problems, develop programmes and oversees the development and delivery of a high-quality product by the team. You must develop business, staff and manage budgets, billing and other financial performance requirements. You act in accordance with company policies and procedures at all times and routinely invest in building agency morale and capacities. You are familiar with, and support achievement of, the company’s vision and exemplify the company’s values and ethics
Client Management & Satisfaction: Responsible for the planning, strategic direction and overall running of campaigns across accounts. Has strong client relationships and can delegate work effectively to the wider team to ensure deliverables are met and workflow is effectively managed. Looks at ways to improve processes in line with client needs and proactively looks for new incremental opportunities on the account. Adaptable in working across new campaigns or with new clients with little or no support from senior members of the team. Collaborate across the agency, wider Ogilvy group and with external partners to ensure client work is best practice and to find new ways of exceeding client expectations.
Effective Management: Leads, motivates and mentors account team, managing the range of PMP activities for AEs and AMs. Actively supports AsD and Practice Lead in all aspects of the recruitment process. Ensures account teams are servicing contracts effectively and meeting billability targets. Manages team to maximize productivity and financial performance.
New Business Understanding & Capability: Provides strategic support to the Director/Managing Partner ensuring proposals respond to specific client briefs. Actively supports all pitch planning and implementation and identifies ways to grow current client investment. Lead on data/research insight and analysis. Attend pitches as appropriate.
Commercial Acumen: Responsible for accurate payment, client invoicing and close budget planning and management. Understands resource structures for the team and the commercial impact on the business. Ensures retainer spending is in line with projections and team hours are managed appropriately within fee/SOW for client teams. Has awareness of team P&L and demonstrates an understanding of overall account commercials knowledge (profitability). Maintains effective budget planning and is responsible for close budget management.
Specialist Expertise: Proactively develops own specialist area and helps others to develop. Shows curiosity about latest industry developments and shares knowledge with own specialist community, across the agency and with clients.