An Account Director provides leadership on their accounts, inspiring the highest standards in all team members whilst directing the Agency’s longer term relationship with the Client. As an Account Director you are responsible for developing strong and enduring Client relationships by acting as a partner in developing marketing strategy, adding value to the Client’s business. In addition to adopting overall management of key accounts you will also be responsible for the line management of other members of the client services team. We would also expect you to be involved in new business opportunities when they arise.
Client Management & Satisfaction: Responsible for the planning, strategic direction and overall running of campaigns across accounts. Has strong client relationships and can delegate work effectively to the wider team to ensure deliverables are met and workflow is effectively managed. Looks at ways to improve processes in line with client needs and proactively looks for new incremental opportunities on the account. Adaptable in working across new campaigns or with new clients with little or no support from senior members of the team. Collaborate across the agency, wider Ogilvy group and with external partners to ensure client work is best practice and to find new ways of exceeding client expectations.
Effective Management: Leads, motivates and mentors account team, managing the range of PMP activities for AEs and AMs. Ensures account teams are servicing contracts effectively and meeting billability targets. Manages team to maximize productivity and financial performance.
Commercial Acumen: Responsible for accurate payment, client invoicing and close budget planning and management. Understands resource structures for the team and the commercial impact on the business. Ensures retainer spending is in line with projections and team hours are managed appropriately within fee/SOW for client teams. Has awareness of team P&L and demonstrates an understanding of overall account commercials knowledge (profitability). Maintains effective budget planning and is responsible for close budget management.
Specialist Expertise: Proactively develops own specialist area and helps others to develop. Shows curiosity about latest industry developments and shares knowledge with own specialist community, across the agency and with clients.